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Benoit Landry  (BenLandrySalvidrim)  
Telco Project manager/customer service hybrid
Coordinator, business services -- B2B2C.ca
Montreal, QC
Professional summary:
I've helped B2B2C acquire and setup some major clients in the past years.

Notably, one client had 15 offices strewn across two provinces, with over 300 phone extensions and half a dozen Optic Fiber installations. I've started by assisting our salesperson in building the client's solution plan and preparing the contract, then I've processed the orders in our system to get things moving, then I coordinated with the client to sign all the related forms to transfer their phone numbers, and also to ensure all the little details weren't forgotten (such as ensuring continuity of their alarm systems, etc.)

Once the client was installed I also reviewed and spreadsheeted their monumental billing history and helped them clarify it all.



Skills:
.- Perfect spoken and written French & English
.- Highly skilled and efficient with Excel, Word, Outlook
.- Very fast skill acquisition and quick to familiarize with new systems
.- Excellent customer service
.- Very knowledgeable about social media and Internet-related topics


Rates:   Flat rates

Workplace:   On site Teleworking

 

CATEGORIES  




1) Communication & Media > Community Manager
2) Marketing & Sales > Sales
3) Marketing & Sales > Telemarketing
4) Administrative Support > Administrative Technician
5) Networking, Hardware & Telephony > Networking/Telecommunications



EXPERIENCE AND ACHIEVEMENTS  



B2B2C.ca
Coordinator for business services
Telco project manage/customer service hybrid.
March 2012 - Present

Wikipedia
Administrator
Editor and administrator of the English-language Wikipedia.
September 2009 - Present

iQor Canada
Senior Collection Agent
Third-party collections of debtors who had defaulted on their telco or power bills.
February 2010 - June 2011



EDUCATION AND CERTIFICATIONS  



iQor Canada
iQor OnBoarding
Introduction to third-party-collections methods
February 2010 - February 2010

Eulalie-Durocher
General High School
September 2007 - December 2008



PROFESSIONAL MEMBERSHIPS  



Wikipedia
Administrator, OTRS, UTRS
UTRS tooladmin, OTRS member, elected Administrator



AWARDS AND RECOGNITION  



Elected as Wikipedia Administrator
RfA - Community vote amongst Wikipedia editors
2013

Most pre-authorized payments at the start of the month
iQor's monthly PAP Competition
2011



REFERENCES  



Serge Cross
Wikipedia Administrator
Colleague
A Wikipedia Admin with whom I often collaborate

Michel Lemieux
IT Director
Client
IT Manager for JLD-Lagüe (John Deere).



 
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